Return and Refund Policy

Replacement Assistance
The fastest way to receive our assistance is to submit a customer support ticket via our email. If you received defective, damaged, or incorrect products and your order experienced problems with shipping or delivery.
Please contact us for assistance within 90 days of your order’s purchase date. After 90 days, we are unable to guarantee that return, refund, or replacement assistance can be offered.


Return Eligibility
We only accept the return of one-time purchases and subscription orders. The order must be unopened and returned within 60 days of its delivery, as indicated by its tracking information.
We do not accept the return of free trial orders. This is because our free trial promotion is offered at the cost of shipping while the products are free.


Return Policy
To receive a full refund, please follow our guidelines below and ship your unopened order to one of our warehouses. 

Step 1

Check if your order meets all the conditions for returning and getting a refund.

  • The package is unopened
  • The package was delivered to you less than 60 days ago
  • It is a one-item purchase or a subscription order

 

Step 2

Choose a courier service and pay the cost of return shipping.

  • We do not cover the cost of return shipping
  • You can be eligible for a 50% refund on orders marked as "refused" or "returned to sender"
  • We do not accept in-person returns.

 

Step 3

Submit your proof of return via our email or phone number.

Your returned shipment receipt must show our warehouse as the destination. If it doesn’t, you must also submit one of the following as your proof of return:

  1. an active return tracking number, OR
  2. a photo of your package clearly labeled with a return destination

Step 4

We process your refund, which may take up to 5-10 business days to return to your original payment method.



Partial Refund
We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders.


Refund Timeline
Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment. This is a standard banking time frame and will vary depending on your financial institution.


Order Cancellation
Due to the automated process our warehouse fulfills and hands off orders to our logistics partners for shipping, we are unable to cancel an order that has been created in our system. Please follow our return policy to receive a full refund for your order.